A new player is betting that property owners want one accountable partner to take care of everything on their properties’ exteriors. One Team Property Services (One Team) is rolling out a bundled model that puts landscaping, pool care, exterior cleaning, and routine maintenance under a single monthly plan – with one point of contact and one bill. The pitch is simple: fewer moving parts, more accountability, and compliance handled by a firm that operates as a well-managed business, not a referral list.
Co-founder Gabriel Lechuga, Jr. traces the idea to a familiar homeowner scramble while planning a party with his mother, Patricia and brother Alex, who are co-founders in the business. “One Team was really born out of frustration with our own contractors who were hit and miss in terms of reliability,” he recalls. “We said, why can’t there just be one company where we can call them and they’ll take care of all of these things?”
Gabriel Lechuga, Jr., Co-Founder, One Team Property Services.
Why the bundle now
On the residential side, Greater Palm Springs’ mix of year-round residents, second-home owners, and rental units creates steady demand for reliable exterior upkeep. The bundled approach meets that need by aligning cadence (weekly, bi-weekly, seasonal) across services and holding a single provider responsible for the overall result. Customers get the everyday conveniences – consolidated billing, online payment, and direct access to a dedicated customer liaison – so service doesn’t stall over paperwork. Those touches weren’t afterthoughts; they were validated by research before launch.
The same approach applies to commercial properties, including retail, office and industrial centers. “The challenges and issues homeowners must deal with are even more pressing on the commercial property side of the business,” says Lechuga. “Most commercial property owners live and work outside the region, and their property managers are already dealing with a long list of tasks for large numbers of properties. Our feasibility survey told us that the commercial market desperately needs a sophisticated partner that helps property managers get things done in a much more efficient way.”
Lechuga stresses that the model is about respect for people’s time, not upselling: “We wanted to get off to a great start by offering a great experience and building trust with our customers and the community at large. We’ve been amazed at the positive response to what we are offering.”
What’s different about One Team Property Services
When one company is responsible for the yard, the pool, and the exterior, there’s no incentive to pass the buck. If something is amiss, One Team fixes it as part of the monthly service deal. That clarity is what owners say they want most. Lechuga is committed to taking care of people without additional charges for things that are easy fixes, like an irrigation leak, a pool pump basket hinting at a failure, a shrub creeping into a driver’s sight line – because they’re responsible for the whole exterior, not just one independent portion of it.
“We are not going to nickel and dime our customers on the little things; it’s all part of our customer service philosophy,” he said.
When it comes to staffing, One Team leans into the fundamentals – hiring, training, supervision – and puts equal weight on licensing, bonding, and insurance as part of their commitment to proper human resource management.
In an industry where piecemeal, self-employed providers may not carry the proper coverage, One Team’s approach reduces the risk of liability landing on the owner if a worker is injured on site or property is damaged. Owners cite the “peace of mind that comes with proper licensing and bonding,” and the “liability security” that comes from knowing coverage is in place.
The company has codified workmanship standards, built route plans and field checklists, and chosen service route software to match local realities. It’s a process manual they have developed, not a pitch deck, and it’s the throughline behind the “one standard” promise.
A business mindset shaped by experience
One Team’s operating style reflects the family’s broader track record: doing the homework first, then building systems around what the market actually wants. That playbook predates the exterior services firm. “We’ve been able to do that with the products that we have designed and are manufacturing and selling to customers in every state in the U.S.,” Lechuga notes, adding that they took “the same approach with One Team.”
Their management expertise runs through Plumberex Specialty Products and Airex Manufacturing, the companies headquartered in Thousand Palms that the family has operated for roughly 40 and 15 years, respectively, producing plumbing and HVAC components sold to companies and individual buyers nationwide.
Plumberex headquarters in Thousand Palms.
Research first, then trucks
Before buying equipment or hiring crews, the family commissioned a feasibility study to test whether a one-source model would resonate locally. The survey asked which services owners would use and whether features like one bill, online pay, and card-on-file mattered; the responses came back strong across the board. That professional start is now baked into operations, from payment flows to staffing plans.
“If there was one thing our dad, who founded our manufacturing companies, taught us… You must do your homework; you’d better do your research,” Lechuga says. “Money is precious and it’s a finite commodity, so if you haven’t talked to a hundred prospective customers in your target market, go do it.” The team, he adds, “made sure that we had full information before we decided to go into it.”
He frames the discipline: “You immerse yourself in these ideas before you just throw money into them.”
What it means for owners and managers
- One relationship, one invoice, one standard. The bundled model centralizes accountability and aligns incentives to fix issues rather than debate blame.
- Compliance up front. Licensed, bonded, and insured crews provide confidence that work is performed to code and with appropriate coverage – an assurance that can be uneven when hiring one-off, self-employed providers. Owners point to the “peace of mind” that comes with knowing compliance isn’t optional.
- Operational predictability. Research-validated conveniences (one bill, online pay, client liaison) prevent administrative snags from becoming service gaps.
In a market full of specialists, One Team is making a straightforward, business-first case for bundling: align services under one accountable provider, put compliance and coverage on the company that’s doing the work, and let customers reclaim their time while mitigating stress. As Lechuga puts it, the promise is less drama, more discipline – and a property that looks the way it should, every week.
