Subscription Cancellation and Refund Policy
Last updated September 9, 2026
This policy explains billing, renewal, cancellation, access, and refunds for products sold by GPS Business Insider. It forms part of our Terms of Use and Terms of Sale.
Digital products
GPS sells digital products and access, including the GPS Market Monitor, All-Access Individual Subscriptions, All-Access Team Memberships, Special Reports, Annual Reports, and other downloadable or online research. Nothing is shipped or printed unless we expressly agree otherwise in writing.
Annual subscriptions and automatic renewal
Other than standalone reports and products identified as one-time purchases, subscriptions have an annual term. Each subscription automatically renews for another annual term until canceled.
The price due at purchase is displayed at checkout. Before you complete an order, the checkout will identify that the subscription renews automatically, the renewal period, the amount or method for determining the amount, and how to cancel. By completing the purchase, you expressly consent to the automatic-renewal terms and recurring annual charge.
Unless a longer period is required by law, GPS will send a renewal reminder by email approximately 30 days before an annual renewal. The reminder will state that the subscription will renew unless canceled, provide the renewal date and expected charge, and explain how to cancel. You are responsible for keeping your email address current and reviewing messages from GPS.
If the renewal price changes, GPS will provide advance notice before the change takes effect. A material change to subscription terms will also be communicated as required by law.
How to cancel
You may cancel at any time before the renewal is processed:
- online through the Manage Subscription area of your GPS account;
- by emailing info@gpsmarketintel.com; or
- by calling 760-861-4242.
For the fastest processing, include the subscriber’s name, account email, and order or subscription number. We may verify identity to protect the account.
Cancellation normally prevents the next renewal and takes effect at the end of the already-paid term. You will continue to have access through that date unless access is terminated for fraud, security concerns, charge reversal, or violation of our Terms. Canceling does not ordinarily create a prorated refund for the remaining term.
If you cannot access your account, you may still request cancellation by email or telephone. We will not require you to complete an unnecessary retention process before canceling.
General no-refund rule
Because digital content and subscriber access are available promptly after purchase, completed purchases are generally final and nonrefundable. We do not provide refunds merely because a purchaser no longer wants the content, did not use it, disagrees with its analysis, or failed to download it during the access period.
Nothing in this policy limits a refund or remedy required by applicable law.
Exceptions we will review
GPS will review a refund or correction request involving:
- a duplicate purchase;
- an incorrect charge;
- an unauthorized or fraudulent transaction;
- a GPS-controlled technical problem that prevents access and that we cannot correct within a reasonable time;
- purchase of the wrong report; or
- an annual renewal the customer intended to cancel, if GPS receives the request within seven calendar days after the renewal charge.
Refunds under these exceptions are not automatic. We may request information needed to verify the order, account, payment, technical problem, or suspected fraud. We may deny requests that appear abusive, materially inaccurate, or inconsistent with account and access records.
For a wrong-report request, contact us promptly. In evaluating the request, we may consider whether the report was opened, downloaded, or substantially accessed and whether an exchange for the intended report is an appropriate solution.
For a technical-access request, please allow us a reasonable opportunity to restore access or provide the content by another secure method before a refund is issued.
For a forgotten annual cancellation, the request must be received within seven calendar days after the renewal charge. If a refund is approved, the renewed access period will end and any downloads or use after the refund must cease.
Unauthorized transactions and chargebacks
If you believe a charge was unauthorized, contact us promptly at info@gpsmarketintel.com or 760-861-4242. We may suspend the affected account while investigating. This process does not prevent you from exercising rights provided by your payment-card issuer or applicable law.
If a chargeback or payment reversal is filed, access associated with the disputed payment may be suspended. If the dispute is resolved in GPS’s favor, access may be restored or payment may be required before access resumes.
Refund method and timing
Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider and financial institution. GPS cannot control when a bank posts an approved refund.
If the original payment method is unavailable, we may request additional information or offer another lawful method. Unless we agree otherwise, account credits have no cash value and apply only to future GPS purchases.
Team memberships
Team memberships are subject to the same annual renewal and refund rules. Use or assignment of team seats may be considered when reviewing an exception. Canceling a team subscription stops its next renewal; assigned users retain access through the paid term unless the account is terminated under our Terms.
Charter Discount
Unless an offer states otherwise, the Charter Discount applies to all eligible annual subscriptions for the first three consecutive annual subscription payments. It is nontransferable, has no cash value, and may not be combined with another offer unless GPS expressly permits it. If the subscription is canceled or lapses, future Charter Discount eligibility ends. A refund does not extend or restart the promotional period.
Service discontinuation
If GPS permanently discontinues a paid subscription before the end of its term and does not provide substantially comparable access or content, GPS will determine an appropriate remedy, which may include continued access to previously released content, substitute content, account credit, or a prorated refund. This section does not apply to minor schedule changes, ordinary content changes, or temporary interruptions.
Contact
Send cancellation, billing, technical-access, and refund requests to:
GPS Business Insider
74774 Highway 111
Indian Wells, CA 92210
Telephone: 760-861-4242
Email: info@gpsmarketintel.com